FREQUENTLY ASKED QUESTIONS
Q: ARE YOUR PRODUCTS CRUELTY AND VEGAN FREE?
A: Our products are never tested on animals and always made safely. They’re 100% cruelty-free and vegan friendly.
Q: HOW DO I RETURN MY ORDER?
A: For all returns please email our customer service team at firstname.lastname@example.org.
Q: HOW CAN I PAY FOR MY ORDER?
A: You can pay for your order using PayPal, or Credit Cards. Instruction for Paypal, click here
Q: AFTER REGISTRATION, HOW CAN I GET REGISTRATION POINTS AND REDEEM COUPONS?
A: Click the Header "Coupon" and copy the Code ID. After registration, using the code while checking out.
Q: HOW DO I KNOW THAT YOU HAVE RECEIVED MY ORDER?
A: Once you've placed your order, you will receive an order confirmation email, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox!
Q: CAN I MAKE CHANGES TO MY ORDER?
A: Unfortunately, once you’ve made your order, our warehouse team will have already started processing your order and are therefore unable to make any changes.
Q: WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
A: Contact us immediately at email@example.com and we will resolve the issue.
Q: CAN I EXCHANGE AN ITEM?
A: An exchange is only offered on faulty or damaged products. Aliver does not offer an exchange for a change of mind. To exchange an item, please email firstname.lastname@example.org. Please note, return shipping costs are to be paid by the customer. We suggest you use a trackable shipping method.
Q: WHERE DO YOU DELIVER TO?
A: We deliver internationally!
Q: HOW MUCH DOES DELIVERY COST?
A: Please click here: Shipping Policy
Q: WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
A: No, Aliver will be charged for this.
Q: HOW LONG WILL DELIVERY TAKE?
A: This is calculated depending on the location your parcel must be sent to.
For the United States – Orders are shipped from our local warehouse within 3 working days. Depending on your location, shipping can take up to 2-14 days.
For WORLDWIDE – Orders are shipped within 3 working days but could take up to 20 working days to arrive.
Q: WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
A: Yes! Unless you state otherwise.
Q: CAN I TRACK MY ORDER?
A: Absolutely. You will find your tracking details in your shipping email. Click the link, and follow the instructions.
Q: CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
A: Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.
Q: CAN I USE A DISCOUNT CODE WHILST A SALE IS RUNNING?
A: No. You can't combine discount codes with online sales.
Q: HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
A: If you can't find the information you need about a product, please don't hesitate to contact us at email@example.com and we'll try our best to help you.
Q: What’s your return policy?
A: All returns must be processed within 30 days of receiving the order.
The original order number must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, gift cards and store-specific merchandise are final sale.
Q: How long does it take to receive a refund?
A: Credit card refunds usually take 5–10 business days to appear on your statement.
Gift card refunds will be available right way on your original gift card.
Q: How can I cancel an order?
A: Just email firstname.lastname@example.org as soon as possible (including your order number and cancel request) and we find a solution.
Q: I accidentally canceled my order, can I resume it?
A: If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email email@example.com if you have any questions — we’re here to help
Q: I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
A: If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at firstname.lastname@example.org (and include your original #A order number) and we’ll take a look!
Q: WHERE CAN YOU CONTACT US?
A: If you have any questions, please don’t hesitate to get in contact by emailing: email@example.com. We will do our best to assist with your inquiry.
Order based enquires should be directed to： firstname.lastname@example.org
Q: How are Aliver products different from other beauty brands?
A: Continuously driving innovation, ALIVER reinvents the Home Salon system with professionality. We are gradually perfecting the makeup collection, meanwhile, we are ambitious to grow more series for specific people and launch product lines for different skin types sensitive skin, dry skin, oily skin, acne-prone skin, and combination skin. We are ready to set out to make history.
Q: When is the next product launching?
A: We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
Q: I have a weird question and I want to talk to a person about it.
A: We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at email@example.com. Don’t worry—we check it constantly.
Q: Is the UV light necessary?
A: Yes. This polish is intended for UV light.
Q: How many seconds does it take to cure the polish?
A：It usually doesn’t take long at all!
Q: Can I apply nail polish on poly gel nails?
A: Yes. You can apply gel polish on any type of nail extension.
Q: Does it has the base coat and the oil stuff?
A: No, it's just the colors shown.
Q: Do these gel nail polish sets have any bad smells?
A: Does not have a bad smell! Just a little smell, it's normal.